Troubleshooting Page: Overview
For this Project Extension, you will create a troubleshooting page for your device. A troubleshooting page helps your readers diagnose what is wrong with their device and points them to the correct guide.
You are finished with this assignment when your troubleshooting page:
Has the correct title
Excludes extra descriptive words, such as "laptop," "printer," or "camera"
Includes the word "Troubleshooting" in the page title
Uses proper spelling, punctuation, and the right device name
Is properly formatted
Headings are user-experienced symptoms
Subheadings are possible causes of those symptoms
Solutions are explained in short paragraphs
Explains the symptoms of each issue in detail so that a user will know if they are having the same problem
Discusses all of the possible causes of each issue in depth
Outlines the necessary steps a user must take to return their device to working condition
Includes a table of contents
Includes links to the applicable replacement guides that you created in Part 3 of the project
Is free of errors in grammar, punctuation, and spelling
Incorporates all feedback from your instructor
Is clearly linked from the device page that you created in Part 2 of the project
Email your instructor when...
...your troubleshooting page is complete. Leave time to incorporate any feedback your instructor may provide.
A troubleshooting page helps users diagnose a damaged device. Your troubleshooting wiki should list common symptoms of a malfunctioning device and describe possible causes and solutions, listed in order of probability.
Any number of things may be wrong, thus complicating problem diagnosis. The Lenovo Essential G560 troubleshooting page, for example, lists several symptoms, including not powering on, sticky keys, and video distortion. Often, several potential causes exist for any particular symptom.
It is important that your troubleshooting information be as accurate as possible. Writing a good troubleshooting page requires a substantial amount of research—scouring forums, product manuals, and enthusiast sites. It should comprise the most common symptoms people encounter with this device and what solutions have worked for people in the past. It is very important that a troubleshooting page be robust and descriptive.