Scheduling and Cancellation policy
We're happy that you've decided to book an appointment with us! To ensure fair and efficient scheduling practices, please read the following policies before scheduling an appointment. If you fail to meet any of these requirements, your appointment may be cancelled, and in some cases, your instructor may be notified.
- We expect you and all participating team members to arrive on time, or better yet, a few minutes early. If you are late, your appointment is subject to cancellation, and you will have to reschedule. Give yourself enough buffer time to get out of class and get a ride to iFixit.
- Cancellations must be made at least one hour in advance. Please email the tech writing staff at techwriting[at]ifixit[dot]com if you must cancel your appointment on short notice.
- Appointments must be made at least three hours in advance. We do not accept walk-in appointments. Book your appointment early to ensure you get the time you need.
- Make sure photo appointments are scheduled at a time where at least two group members can attend.
Thanks for booking an appointment with us. If you have any questions or concerns about our scheduling policy, please email us at techwriting[at]ifixit[dot]com. We're super excited to work with you—thanks for helping us fix the world!
Appointment availability and booking
- Mondays 9:00am-5:00pm
- Tuesdays 9:00am-12:00pm and 12:45pm-5:00pm
- Wednesdays 9:00am-5:00pm
- Thursdays 9:00am-12:00pm and 12:45pm-5:00pm
- Fridays 9:00am-5:00pm
Student Outpost Policy
We want you to have fun and be productive at your appointment, so please read the following before arriving. If you fail to meet any of these requirements, your appointment may be cancelled, and in some cases, your instructor may be notified.
- Do not go to the main building. We have a designated place set up just for you. All appointments are held at the Student Outpost, which is the small white building in the parking lot.
- Come prepared with your device and toolkit.
- Make sure you know how your device comes apart. This should not be the first time you have attempted to open your device. You'll need the whole appointment to shoot photos; you don't want to lose time struggling to open and learn about your device.
- If you have a question about a certain step in your guides and would like some help figuring it out, disassemble the device as much as you can before coming to your appointment.
- For photo appointments, you must bring a laptop with an SD card slot to transfer your images. If you fail to bring a laptop, you will not be able to retrieve your images.
- One photo appointment often isn't enough to complete all the photos for your project, so you'll want to plan on making several appointments. To make it easier, you can schedule multiple appointments at one time.
- Remember, our Community Guidelines apply to all aspects of the project, including appointments. We're real people and we want to help you do your best. We respect your time and effort, and we expect the same respect from you.
We understand emergencies happen, so please email the tech writing staff at techwriting[at]ifixit[dot]com if you must cancel your appointment on short notice.
We're excited to have you be a part of iFixit's mission to fix the world. Students like you are helping millions of people repair devices that would have otherwise been thrown away. Thanks for your cooperation, and we look forward to working with you.
CHECKING OUT EQUIPMENT
All groups will take home a device and an iFixit Pro Tech toolkit on your first visit to the outpost. Bear in mind, some devices are large (like vacuums), so make sure to bring a buddy to help you. The rest of the equipment depends on which type of device you receive. Each group member is responsible for the materials.
Standard Devices: These are devices that you can photograph on-site or off-site. If you choose to shoot off-site, you will check out an iFixit lighting kit and tripod. We recommend that you find a camera and plain white backdrop on your own, but we're more than happy to provide these if you've exhausted all of your options. Standard devices are great for students that have conflicting schedules and cannot find time to meet at the Student Outpost.
High Priority Devices: These devices are in high demand and are expected to receive a lot of traffic on iFixit, which means lots of awesome exposure for you. Keep in mind, with great power comes great responsibility, so we will expect you to make high-quality guides for these devices. To ensure that your guides are top-notch, high priority devices must be photographed in the Student Outpost. That means you'll get to hang out with the cool iFixit tech writers (wow, this just keeps getting better!), and they'll provide a camera, lighting, and a backdrop for you. Plus, they'll let you in on all the secrets of shooting awesome guide photos.
No matter what your device is, all equipment must be returned to the Student Outpost by the end of Dead Week. If you do not return your materials on time, we will contact the group member who provided their name and number during device check-out.