Get to know us!

Students and instructors alike have wondered about the unidentified technical writers that answer student emails and help students to craft awesome repair guides. Are they robots? Elves? Highly trained marmosets? At great personal peril, we broke into the classified personnel files to find you some answers. We hope these details help provide some insight into our technical writing staff, as our security clearance has probably been revoked.

Brittany McCrigler
Code Name: Miss Direction
Brittany McCrigler: Foodie, Rocket Scientist, Technical Writer
Brittany is iFixit’s Director of Education Services, EDU’s team leader. Brittany collaborates with instructors as she explores ways to raise education and repair to the next level. When she’s not developing the EDU program or speaking at conferences, she can be found encouraging the rest of the team. As of yet, nobody knows if she sleeps. In reality, she may even be a set of identical twins.



Superpower: Card-carrying member of the Black Gold Cooperative Library System
Arch nemesis: Bananas
Favorite Guide: Nexus Q teardown!



“I was contacted through my breakfast cereal, and then it was confirmed to me by the Cosmic Fish that I am definitely from outer space.”


Kristen Gismondi
Code Name: Photobomb
Kristen Gismondi: Shutterbug, Musicologist, Technical Writer
Kristen is EDU’s master photographer. Nobody knows their way around Photoshop or a digital camera better than she does. Kristen is quick to provide student teams with the best advice for shooting the perfect guide images. When she’s not looking through a lens, Kristen cultivates her profound love for red pandas, vinyl records, and terrible movies.



Superpower: Thrift Shopping
Arch nemesis: Bad pizza
Favorite Guide: MacBook Pro 13” Retina Display Late 2012 because kittens!



“Is a hippopotamus a hippopotamus or just a really cool opatamus?”


Marty Rippens
Code Name: Martypants
Marty Rippens: Educator, Cyclist, Idol of Millions
Marty is EDU's pedagogue of core values and community builder. Marty is a bike buff, experienced educator, and tagmemics tackler. When he's not busy teaching teachers to teach, he spends his time sharing his excitement for sustainability through tap dancing and inspiring the team with pep talks.



Superpower: Classy chromatic socks
Arch Nemesis: Ennui
Favorite Guide: Bike Maintenance



“Living breathing email.” 


Richard Suovanen
Code Name: Super Trooper
Richard Suovanen: Educator, Gamer, Technical Expert
Richard is EDU’s device master and detail dominator. Richard catches and corrals everything from errant devices to dislocated connectors. If you need to know how to remove the whatsit from the thingy, he’s the one to ask (especially if you need to know their actual names). You might catch him cruising around on his motorcycle, playing video games, or snapping photos around town, but definitely not at the same time.



Superpower: Wielding the Triforce
Arch Nemesis: People who color outside the lines
Favorite Guide: Lightsaber Teardown



“There are doughnuts on your desk.” 

Justin Ogihara
Code Name: Super Slugger
Justin Ogihara: Educator, Baseball Fan, Ice Cream Lover
Justin is EDU’s future Secretary of Education. When he’s not blasting off student emails, he spends his time tutoring and teaching children, as well as daydreaming up a better future for education—from fun summer camp activities to federal policy. Justin keeps the team up to date on all the latest Netflix series—and always knows the score of the game (well, if the Dodgers won).



Superpower: Summer Camp Counseling
Arch Nemesis: Boredom
Favorite Guide: Replacing a Baseball Bat Grip



“I planned my schedule around company lunches.” 

Julia List
Code Name: Biobuilder
Julia List: Educator, Pacemaker-maker, Vespa-rider
Julia is EDU’s printer repair expert, but she’s always willing to dig into pretty much any device. When Julia gets her gadget geek on, it’s always around biomedical technology—exploring everything from pacemakers to prosthetics. Julia loves curling up with her Kindle during rainy days with a cup of good coffee from her hometown of Seattle. When the weather clears up, you can catch Julia scootin’ around town on Betsy, her mint-green Vespa.



Superpower: Planning for her planner
Arch Nemesis: Entropy
Favorite Guide: Vespa Large Frame Oil Change



“The only thing we can’t fix is a broken heart.” 

Blake Klein
Code Name: EDMU
Blake Klein: Educator, Music Lover, Poodledad
Blake is EDU’s expert automotive mechanic and audiophile. Aside from technical writing, Blake’s passion is educating the world about mental health on his journey to becoming a therapist. When he’s not amped up over tunes or trekking to the next music festival, you can catch him on the hiking trails with his dog and cat (yes, his hiking cat) or decorating the office with abstract photo collages.



Superpower: Mixed Media Collage (i.e., non-objective fragmentation)
Arch Nemesis: Country Music
Favorite Guide: Nintendogs Plush Toy Battery Pack Replacement



“I know it seems loud, but these headphones aren't closed-in headphones so the sound can leak out freely. It makes for better audio quality. Our office usually stays around 55db and I try to keep my music under 80, and with the headphones’ open design they can seem alarmingly loud.”