Milestone 1 Checklist

Have you included your team tag in the subject line of the email? *

Yes

No

Is the troubleshooting page title capitalized and punctuated correctly? *

Yes

No

Is each page title phrased in the following manner: “[proper device name] [specific user-observed symptom]”? *

Yes

No

Does your page include a detailed explanation of the symptom in the “summary” field so that a user will know if they have the same problem? *

Yes

No

Is the troubleshooting page formatted so that headings are possible causes of the specific user-observed symptom, and the solutions are explained in short paragraphs? *

Yes

No

Are all the possible causes to each specific user-observed symptom discussed and explained in depth? *

Yes

No

Does the page outline the necessary steps a user must take to return their device to working condition? *

Yes

No

Are placeholders for future links to relevant guides provided? (Circle back and replace these with the correct guide links upon completion of Milestone 3.) *

Yes

No

Have you included a link to your troubleshooting page(s) in the body of the email? *

Yes

No